Questions regarding your order confirmation and payment.
Questions regarding delivery.
Questions regarding ticket(s) received.
Questions regarding cancellation of events.
Questions regarding complaints and refunds.
Questions regarding categories offered on our site.
Questions regarding Euroteam and service offered.
Questions regarding terms and conditions.
Questions regarding selling your tickets.
1. Questions regarding your order confirmation and
payment.
- When is my order confirmed?
- Your order is normally confirmed immediately when booking
online and by email. Please however note that Euroteam uses 48 hours to verify
your payment and order. You can always check status of your order online: www.euroteam.net/TrackOrder
- Why have I got an order confirmation, but no money has been withdrawn from
my account?
- Euroteam might have been unable to verify payment from your
credit card. Please contact Euroteam by tel: +47 23333500 or by email: contact@euroteam.net as soon as
possible.
- I am unable to pay with my credit card for my purchase. What is the
reason?
- There could be multiple reasons for why you are not able to pay
for your order, such as:
- You have reached your credit card limit. Contact your bank to raise the
limit.
- Your credit or debit card lacks funds. Add funds to your card.
- Your bank does not authorize credit card charges from abroad. Contact your
bank.
- You have submitted incorrect credit card details. Contact Euroteam by phone
and we can try to authorize the purchase manually. Tel: +47 23333500
- Your order exceeds the amount of 10.000 EUR. Transactions over 10.000 EUR
can not be authorized. Contact Euroteam by phone and we can try to authorize the
purchase manually over more than one transaction.
- Due to fraud screening Euroteam might not accept credit cards from certain
regions or orders from certain IP addresses. Contact Euroteam for
information.
- Which ways of payment does Euroteam accept?
- Euroteam accepts VISA, AMEX, MASTERCARD and CARTE BLUE. For
corporate orders Euroteam also accepts bank transfer. Please contact: corporate@euroteam.net
- Is there an amount limit for purchases over the internet?
- Yes, for purchases over the internet there is a limit of 10.000
EUR per transaction, or the equivalent in other currencies. If you want to make
a purchase for a higher amount, please contact: corporate@euroteam.net
2. Questions regarding delivery.
- When will I receive my ticket(s)?
- The estimated time of delivery for your ticket(s) is indicated
in the order confirmation. Normally delivery is approximately one to three weeks
before the event date. Please note that delivery is subject to our terms and
conditions: www.euroteam.net/Terms
and that Euroteam is entitled to deliver at a later date in case of
delays.
- The indicated date of delivery has passed and I have still not received my
ticket(s). What can I do?
- Please track your order on: www.euroteam.net/TrackOrder . If
your ticket(s) has still not been sent to you please contact Euroteam by email:
contact@Euroteam.net or by phone: 0047
23333500.
3. Questions regarding ticket(s)
received.
- I received my ticket(s) and the price on the ticket(s) is different than
what I paid. Why?
- Euroteam is a professional ticket broker and our ticket prices,
depending on market prices, might be substantially higher than face value (the
price printed on the ticket). Euroteam buys tickets in the secondary market and
NOT for face value.
- I received my category 3 tickets, but the tickets are not adjacent.
Why?
- Although we always strive to provide adjacent tickets for all
our clients, Euroteam do not guarantee adjacent seating for category 3 tickets.
To avoid this you can order category 1 or category 2 tickets. Euroteam
guarantees adjacent seats (minimum in pairs) for these
categories.
4. Questions regarding cancellation of
events.
- The event that I bought tickets for has been cancelled or rescheduled. What
happens now?
- As soon as an event is officially cancelled, we will contact
you by email. In case of cancellation of an event Euroteam will refund 90% of
the purchase price. Any delivery charges will be fully refunded. In case of
changes of time and date of an event with less than 48 hours, the order will be
valid for the new time/date and can not be cancelled. In case of changes of time
and date of an event with more than 48 hours, the Buyer can choose between a 90%
refund or keep the order valid for the new date. The BUYER must confirm within 1
week after he/she is informed of the change of date if he/she wants a refund of
90%, or the Order will be valid for the new date.
- When can I expect my refund for an event that has been cancelled?
- Normally you will receive a refund to your credit card within
two weeks, however in some case it might take up to four weeks before you
receive your money back.
5. Questions regarding
complaints and refunds.
- I have a complaint regarding tickets received from Euroteam. Who do I
contact?
- Please fill in our complaints form found on: www.euroteam.net/complaints
or send an email to complaints@euroteam.net.
- How will I receive the refund I am entitled to?
- You will receive your refund to your credit card, normally
within 1 to 2 weeks after the refund has been approved. If your card has expired
or in some cases if your Purchase was made more than 6 months ago, you need to
supply bank details including IBAN (International Bank Account Number), swift
code, receiver name and bank name.
- How long time will it take for my complaint to be answered or
handled?
- All received complaints will be confirmed within 48 hours and
normally handled within 1 week. However in some cases it might take up to 4
weeks before the complaint is handled.” Any refund will normally be transferred
within 1 to 2 weeks after being approved. In some cases it might take up to 4
weeks. For a refund to be initiated Euroteam needs all relevant information to
be provided by the customer.
- I am entitled to compensation according to your guarantee. How and when will
I receive this?
- Due to credit card regulations, compensation can not be
refunded to the credit card you paid with. Therefore Euroteam needs all relevant
details including IBAN, Swift code, receiver name and bank name. You will
normally receive your compensation at the latest 4 weeks after the compensation
has been approved.
6. Questions regarding
categories offered on our site.
- What is the difference between cat. 1, cat. 2 and cat. 3?
- Normally this is how categories are divided in football and
other sporting events.
Cat. 1 = Longside
Cat. 2 = Corners
Cat. 3 =
Behind goal
On cultural events the following categories are normally
used:
Cat. 1 = Best seating in front or near the stage
Cat. 2 = Normal
good seats
Cat. 3 = Can be restricted view
Standing = Standing and general
admission
This is just for guidance and might not be valid for all
events. Please also note that our categories might differ from the way the
organizer of the event divide their categories.
- Can I get exact location on tickets I have bought?
- Unfortunately we are in most cases unable to give this
information before the tickets are being packed and dispatched.
7. Questions regarding Euroteam and service offered.
- How can I find out if tickets for an event are on sale?
- Two ways – search or browse. You can search for event name or
place by using the Search function on our website or browse by using our event
menu. If you can’t find the event your are looking for, contact our support
staff: contact@euroteam.net.
- I have lost my reference number. What can I do?
- Please contact support at: contact@euroteam.net.
- Which telephone number and when can I contact Euroteam?
- You can contact Euroteam on our free tel: 00800 EUROTEAM (if
you are calling from within Europe) or call Euroteam headquarter: + 47 23333500.
Our opening hours are from 09.00 to 18.00 Central European Time on weekdays. On
weekends our opening hours are from 11.00 to 14.00 CET.
8. Questions regarding terms and conditions.
- Where can I find Euroteam terms and conditions?
- You can find this on: www.euroteam.net/terms
- How can I find out terms and conditions for an order I placed
earlier?
- If you log in to track your order: www.euroteam.net/trackOrder you
will find at the bottom a link to the terms and conditions valid at the time you
placed the order.
9. Questions regarding selling
your tickets.
- I want to sell my tickets through Euroteam. What to do?
- Please fill in our selling form: www.euroteam.net/SellTicket and we
will reply by email if we are interested in your tickets. Make sure you fill in
all the relevant event information.
|
